Flooring FAQs
Welcome to the R&J Carpet Cleaning FAQs page! We’ve been proudly serving Polk County, including Auburndale, Lakeland, and Winter Haven, FL, since 1978. As a family-owned and veteran-operated business, we’re committed to providing top-quality, pet-friendly cleaning services. Below, you’ll find answers to the most frequently asked questions about our services. If you don’t see your question here, feel free to contact us, we’re always happy to help!
General Cleaning Questions
Q: How often should I have my carpets professionally cleaned?
A: Most manufacturers recommend every 12–18 months, but homes with kids, pets, or high traffic may benefit from cleaning every 6–12 months. Regular cleaning extends the life of your carpet and keeps it looking fresh.
Q: Are your cleaning products safe for children and pets?
A: Yes. We use eco-friendly, non-toxic cleaning solutions that are safe for kids, pets, and those with allergies.
Q: How long will my floors take to dry after cleaning?
A: Carpets typically dry within 6–12 hours, depending on ventilation and humidity. Hardwood, laminate, and tile floors are usually ready to walk on within 1–2 hours.
Q: Do you move furniture before cleaning?
A: Yes, we move light furniture like chairs, tables, and sofas. Heavier items (pianos, large beds, antiques) should be moved beforehand or left in place.
Carpet Cleaning
Q: Can you remove tough stains like wine, coffee, or pet accidents?
A: While no company can guarantee 100% removal, our advanced stain treatments give us a high success rate on even the most stubborn spots.
Q: Will carpet cleaning remove odors?
A: Yes, especially pet odors. We use specialized deodorizers and enzyme treatments to neutralize smells at the source, not just cover them up.
Q: Do you offer carpet protection after cleaning?
A: Absolutely. We can apply a stain-guard treatment that helps protect your carpet fibers against future spills and dirt.
Wood & Laminate Floors
Q: Can you clean hardwood and laminate floors without damaging them?
A: Yes. We use low-moisture cleaning systems designed specifically for wood and laminate, which safely remove dirt without warping or swelling the planks.
Q: Will cleaning make my floors shine again?
A: Yes, professional cleaning removes built-up residue and restores the natural beauty of your floors. For deeper scratches or dullness, we also offer refinishing options.
Commercial Floor Cleaning
Q: Do you clean offices and commercial spaces?
A: Yes. We provide customized cleaning schedules for offices, retail, restaurants, and other commercial facilities. Services include carpets, tile, grout, vinyl, and wood floors.
Q: Can you work outside of regular business hours?
A: Definitely. We offer evening and weekend appointments so your business can stay open without interruptions.
Tile & Grout Cleaning
Q: How do you clean grout?
A: We use specialized equipment that deep cleans pores of the grout lines, removing dirt, grease, and bacteria that regular mopping can’t reach.
Q: Can you seal the grout after cleaning?
A: Yes, sealing helps protect against future stains and makes regular cleaning much easier.
Pricing & Scheduling
Q: How much does floor cleaning cost?
A: Pricing depends on the size of the area, type of flooring, and condition. We provide free estimates and upfront pricing with no hidden fees.
Q: How do I schedule an appointment?
A: You can call us directly, book online, or request a free estimate through our website.
